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Customer Care

Terms Of Use

Please read the following terms carefully before accessing your account. By enrolling in the City of Bedford Online Billing, you (the "Customer") agree to the Terms and Conditions below. If Customer elects not to agree to the Terms and Conditions, Customer will not be enrolled in the City of Bedford Online Billing. These Terms and Conditions are in addition to Customer's service agreement(s) with the City of Bedford.

The City of Bedford Online Billing only applies to those Customers that have signed a valid service agreement with the City of Bedford. Customer will receive an e-mail confirming enrollment within five (5) business days following completion of the online enrollment process. By enrolling in the City of Bedford Online Billing, Customer shall have the option to choose whether bills are made available (1) "Electronic Only", or (2) "Electronic and Paper Copy." If Customer chooses Electronic Only, Customer shall have the option to view the bill online, although Customer will not continue to receive a one-page bill summary through regular U.S. Mail. Customer will receive regular e-mails to announce the online availability of each new invoice.

Customer may cancel the City of Bedford Online Billing at any time by designating as such online; thereafter, Customer will receive regular Paper Copy billing. Customer shall promptly notify the City of Bedford in any event if it fails to receive any form of billing.

During enrollment, Customer will be required to create a Username and Password. Customer is required to have a valid e-mail address to complete enrollment. Customer may make administrative changes, such as changing the Password, Username and e-mail address. Customer agrees to keep the Password confidential at all times. If Customer forgets its Password, Customer may reset it online by completing certain verification procedures. Customer understands that it has sole responsibility for the security of the Password. Customer is solely responsible for notifying the City of Bedford of the theft or loss of a Password. The City of Bedford will not be liable for any actions, claims, costs, damages or expenses arising from a stolen or lost Password. 

The City of Bedford Online Billing allows for Customer to pay bills online in addition to standard mail-in payment. Customer will not be charged by the City of Bedford for making payments online, however, Customer may be charged by its financial institution. Customer authorizes the City of Bedford to charge the amount indicated by Customer to the financial institution and account indicated by Customer. If payment is made online, Customer must make payment at least three (3) business days in advance of the payment due date to avoid late fees and/or interruption of service. Business days are Monday through Friday, except for federal banking holidays. The City of Bedford is not responsible if Customer's financial institution rejects payment for lack of credit availability.

Customer understands by enrolling in the City of Bedford Online Billing Customer enters into an agreement with the City of Bedford whereby Customer agrees to view and pay for only those accounts to which Customer is authorized. Customer agrees to only access its water bill.

Customer agrees to waive any liability against the City of Bedford for any act or omission arising out of the use of the City of Bedford Online Billing, unless caused by the City of Bedford's gross negligence or willful conduct.

Customer agrees to not transmit any computer virus or messages that could damage the City of Bedford system.

Customer agrees to be bound by these Terms and Conditions, applicable tariffs, state and federal rules and regulations, laws, any rules and regulations of a fund transfer system used by the City of Bedford.